Job Posted: 5/28/2008
Hire Date: Immediate
Salary: $50K to $60K plus Benefits
We are searching for an outstanding Customer Service Manager that will help
develop and build our New York/New Jersey customer care unit. This is a
great opportunity for a motivated team player who wants to build upon
their supervisory experience. To succeed in this position, you must be
enthusiastic, driven, very intelligent, articulate, and possess
significant customer service experience. The position is a full-time and
require you to work beyond 40 hours a week as necessary to deliver on
projects.
Responsibilities:
Management of call center including: call center staff (representatives
and associates) and staff schedules to ensure that all calls and web-cases
are handled in a professional and effective manner,
Management of call center phone system to ensure proper call queuing,
Continually improve department policies, standards and procedures
to anticipate the growing demands of our business,
Plan and execute User Adoption campaigns (via phone, email, mail
and fax) for our customer users to ensure that their businesses make
the most of our service,
Actively manage case queue and task assignments for staff of customer
service representatives and associates,
Proactively pursue of unresolved issues to ensure that potentially
difficult situations are handled in a timely and appropriate manner,
Train newly hired team members and evaluate their performance,
Conduct weekly planning and preparation for team meetings and projects,
Regularly collaborate with the sales and the product development
team, company management and CEO on initiatives to improve overall service
performance and effectiveness.
Qualifications:
College graduate
Two years of call center and/or customer service supervisory experience
Case management experience is essential
Above average organization and project management skills
Proficiency in writing performance reports
Above average attentive to detail
Self-starter who is motivated and driven to succeed
High energy
Honest, reliable and possessing integrity
Able to work fast and accurate while under pressure
Courteous and professional
Above average communication skills
Proficiency in Microsoft Excel is a must (2 years minimum)
Proficiency in Microsoft Word is a must (3 years minimum)
Proficiency in Microsoft Internet Explorer is a must (3 years minimum)
PBX experience is a plus
Experience with Property and Casualty (P&C) insurance experience is big plus
Application Process:
We have designed our selection process to identify the very best
candidate. Click here to learn how to apply for a job at EXIGIS.
Instructions for Applicants
We have designed our selection process to identify the very best candidates.
To qualify you will need to precisely follow the process. At a minimum you
will need to submit the following information to a special email address
(see Submission Instructions below):
A current resume
A cover letter with answers to our qualifying questions
Qualifying Questions:
In your cover letter please answer the following questions as detailed as
you can:
Why do you think that you are uniquely qualified for this position?
Describe your communication and process-oriented thinking.
Describe your data analysis skills.
Describe your supervisor experience in detail.
Describe your specific experience in managing case queues and case
loads.
Describe your experience do you have in developing department procedures.
Describe your experience measuring individual and department performance.
What is your view of technology in support of business operations?
What is your customer service philosophy?
Submission Instructions:
We have a dedicated email address for each career opportunity. You
will need to complete the quiz below to determine the exact
email address. The answers to the quiz are found in the job ad and in
our web site (http://www.exigis.com). The letters that correspond to the
correct answers will create an acronym. The acronym will form the email
address to where you are to send your resume and cover letter.
For example, if the correct answers to the quiz are “c.,
a., d., c., b.” then you would send your resume to "cadcb@exigis.com".
What year was EXIGIS Founded?
2002
2000
2003
2001
1997
What process does rm.Certificates address?
Authenticating certificates of insurance
Issuing of certificates of insurance
Certificate indexing for Verisign
Tracking incoming certificates of insurance
Creating audit trails for domain certificates
What are five features of our rm.Compliance service?
Call Center, Generates Paper Copies, Tracks Certificates, Sends
Emails, Hosting
Which RISKworks™ service is the latest to be featured in our News section?
rm.Contracts
rm.Incidents
rm.Compliance
rm.Vendors
rm.Recommendations
What is the vision of EXIGIS?
To expand our market size
four-fold in the next three years
To be thought leaders in the insurance space
To transform the way risk management with process automation
To reengineer the re-insurance practice
To drive new risk management practices in the financial services
sector
Send your resume and cover letter to the acronym email and add the following
text to the subject line: CSM20080520. If qualified, we will contact
you for a phone interview followed by an in-person meeting.
