Readily accessible end-user support is central to our service methodology. Exigis support services are managed and performed by a qualified team of full-time New York based customer support professionals with expertise in risk management, insurance and technology. To ensure the highest level of availability and accessibility of support services Exigis employs a multi-channel delivery strategy that includes both self-service and assisted support.
- Self-Service: Online e-learning library providing users on-demand access to a dynamic selection of instructional brochures, training collateral, policies and procedures, and FAQs.
- Live Chat: Integrated live chat support provides users real-time access to Exigis support.
- Web to Case: Dedicated web-to-case support queue is available 24 hours a day, 7 days a week and enabling users to easily submit inquiries directly to the Exigis support desk.
- Telephone: Live toll-free phone support staffed by certified Exigis Support Representatives (New York based), Monday through Thursday from 8:00 a.m. to 8:00 p.m. EST and on Friday from 8:00 a.m. to 6:00 p.m. EST.
All user support inquiries are fielded by full-time Exigis Support Representatives with a standard response time of less than 24 business hours from receipt.