Support

»»  responsive project support

Responsive client support is the most important service we provide and is the cornerstone to a successful project. EXIGIS Support Services provide scalable multilayer support options that are designed to meet the needs, expectations and constraints of each project.  All EXIGIS Support Services are performed centrally by dedicated Client Service specialists in accordance with a comprehensive Service Level Agreement (SLA). 

• Online Support  l  integrated RISKworks Help & Training library providing users on-demand access to a dynamic selection of instructional brochures, training collateral, policies and procedures, and Frequently Asked Questions (FAQs)
• Web Support  l  dedicated email support queue providing users with easy access to support services and same day response by EXIGIS Client Service Representatives
• Telephone Support  l  live toll free telephone support staffed Monday through Friday 9:00am to 6:00pm EST by New York based EXIGIS Client Service Representatives

To learn more about EXIGIS Support Services, call (800) 928-1963 or email sales@exigis.com.

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